Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Masaje Milagroso’s relationship with you in relation to this website.
The term ‘Masaje Milagroso’ or ‘us’ or ‘we’ refers to the owner of the website whose registered. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Masaje Milagroso’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of Mexico.
By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the spa. You should carefully check the details of your confirmation as soon as you receive it. You must contact Masaje Milagroso immediately if any of the details are incorrect or incomplete. We will always endeavor to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
All reservations must be guaranteed with a credit card. In some instances full pre-payment may be required at the time of booking. The amount of payment required at the time of booking will be advised to you when making your booking. Your card must be presented on check-in. In all cases full payment will be due on departure. When booking treatment Masaje Milagroso will contact you within 24 hours of receiving your reservation to confirm your treatment and preferred time. If your requested treatments are unavailable due to lack of availability your request for the treatments will be cancelled and any pre payments refunded.
You should notify the spa management of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made within the 24 hr. cancellation period (see below) may be subject to cancellation charges.
In order to avoid cancellation and/or non-arrival charges, guests should observe Masaje Milagroso cancellation policy, which is up to 24 hours prior to arrival. Failure to cancel in advance will result in full charge to your credit or debit card. If you have paid a deposit or made full payment the sum may be non-refundable. Please check with the spa management at time of cancellation
In the unlikely event that the spa is unable to accommodate a confirmed reservation it may be necessary to offer an alternative. If at any time we need to make changes that will significantly affect you, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply if it’s a result from unusual or unforeseeable circumstances beyond our control. We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party.
If you or any member of your party has a medical problem or disability which may affect your treatment, please either call our Reservations Department on the spa website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the spa reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the spa. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the spa owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your action.
If you are dissatisfied with any aspect of your service you should bring the problem or issue to the attention of the Manager on Duty at the spa as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint please email cesarl@masajemilagroso.com
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